tag:status.ncr.com,2005:/historyNCR Status - Incident History2024-03-27T22:50:37-04:00NCRtag:status.ncr.com,2005:Incident/203779552024-03-27T12:21:15-04:002024-03-27T12:21:15-04:00Site-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779562024-03-27T12:20:20-04:002024-03-27T12:20:20-04:00Delivery-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779582024-03-27T12:19:43-04:002024-03-27T12:19:43-04:00Promotion Execution - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779602024-03-27T12:19:16-04:002024-03-27T12:19:16-04:00Fulfillment Capacity-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779642024-03-27T12:18:37-04:002024-03-27T12:18:37-04:00Menu - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779702024-03-27T12:18:12-04:002024-03-27T12:18:12-04:00CDM - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779762024-03-27T12:17:16-04:002024-03-27T12:17:16-04:00Transaction Data Management - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780082024-03-27T12:16:49-04:002024-03-27T12:16:49-04:00Order - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780142024-03-27T12:16:21-04:002024-03-27T12:16:21-04:00Stored Value - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780162024-03-27T12:15:28-04:002024-03-27T12:15:28-04:00Transaction Data Management - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780192024-03-27T12:13:49-04:002024-03-27T12:13:49-04:00TDM Export-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780172024-03-27T12:13:05-04:002024-03-27T12:13:05-04:00Transaction Data Management - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779732024-03-27T12:07:56-04:002024-03-27T12:07:56-04:00TDM Count-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Update</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Update</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Update</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Update</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203782152024-03-27T12:07:21-04:002024-03-27T12:07:21-04:00Fulfillment Time-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779752024-03-27T12:07:04-04:002024-03-27T12:07:05-04:00Item Availability - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Resolved</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203779772024-03-27T10:46:57-04:002024-03-27T10:46:57-04:00Fulfillment Time-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Resolved</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203781082024-03-27T10:46:11-04:002024-03-27T10:46:11-04:00Digital Receipts-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Resolved</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203780122024-03-27T10:38:34-04:002024-03-27T10:38:35-04:00Digital Receipts-US - Investigating Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Resolved</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/203637002024-03-27T05:30:02-04:002024-03-27T05:30:02-04:00BSL Messaging shared components upgrade - NAMER<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Scheduled</strong> - BSL Messaging is conducting routine maintenance to shared components impacting all messaging instances. No downtime is expected for message processing; however; new subscription requests may fail during this maintenance.</p>tag:status.ncr.com,2005:Incident/203636902024-03-27T01:00:03-04:002024-03-27T01:00:03-04:00BSL Messaging shared components upgrade - EMEA<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Scheduled</strong> - BSL Messaging is conducting routine maintenance to shared components impacting all messaging instances. No downtime is expected for message processing; however; new subscription requests may fail during this maintenance.</p>tag:status.ncr.com,2005:Incident/203622592024-03-26T16:30:02-04:002024-03-26T16:30:02-04:00BSL Messaging shared components upgrade - NAPAC & APAC<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Scheduled</strong> - BSL Messaging is conducting routine maintenance to shared components impacting all messaging instances. No downtime is expected for message processing; however; new subscription requests may fail during this maintenance.</p>tag:status.ncr.com,2005:Incident/203301792024-03-22T11:00:00-04:002024-03-22T12:53:10-04:00Order Message Delivery Failures in the EMEA Region<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Resolved</strong> - Starting at 10:48 am EST, Order message delivery failures were seen for the EMEA region, causing delivery to sites configured with BSL Ordering to fail. Order delivery returned to normal around 11:25 am EST. We sincerely apologize for any inconvenience this has caused. All services are currently functional.</p>tag:status.ncr.com,2005:Incident/200439422024-02-22T03:24:20-05:002024-02-22T03:24:20-05:00BSP Maintenance Event<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:04</var> EST</small><br><strong>Update</strong> - We believe the incident is resolved and will continue to monitor.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Monitoring</strong> - Tonight we faced an internal connectivity issue with our service mesh. A fix has been applied and services should be returning to normal operation. This could take up to a few hours to fully resolve, but we expect most use cases to return to normal operation shortly.</p>tag:status.ncr.com,2005:Incident/200431582024-02-21T23:25:13-05:002024-02-21T23:25:13-05:00Promotion Execution - Investigating Issues<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:51</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>tag:status.ncr.com,2005:Incident/200431292024-02-21T23:25:08-05:002024-02-21T23:25:08-05:00Transaction Data Management-APAC - Investigating Issues<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:46</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing issues for the following component(s) and are looking into them.</p>